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Here at Home Accessories Ltd we are committed to providing our customers with exceptional value and outstanding products at the highest level of service.

We always welcome suggestions and comments about our services and products

The following Frequently Asked Questions are from our customers and website visitors. If you have any other questions please feel free to contact us on 020 8691 8848, complete our enquiry form or send us an email.

 

1. Why are Home Accessories Limited better than other wholesalers?

4. What are your trade terms?

5. How do I place an order?

6. Can someone come and visit me?

7. Can I have samples before I order?

8. What’s the minimum order value?

9. What is the delivery time once the order is processed?

10. Can you deliver next business day?

11. How should I report Damages / Shortages from my order?

 

How to contact us?

If you would like immediate information on our products or services then call 0208 691 8848, alternatively, you can email your enquiry to: info@homeaccessoriesltd.co.uk

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Why are Home Accessories Limited better than other wholesalers?

We have selected an outstanding range of furniture, home ware, ceramics thermo ware and plastics products from around the world (including China, India, Israel, Italy, Romania and the UK). We continuously strive to extend and augment our collections from all corners of the globe, and provide regular product updates to our existing 2000+ customers. If you would like to receive these updates please complete our enquiry form.

Our products are certified for Safety and Reliability according to UK and European standards and regulations.

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How many customers do you currently have and who are they?

Home Accessories Limited currently serves 2000+ companies throughout the UK as well as other European businesses.

The following is a selection of some of our regular customers:

· Academy International Plc · Derby Street Wholesale LTD · Marks Wholesale
· All Rooms · Direct 2 U · Midland Toys
· Anglia Regional Co · Dunelm (Soft Furnishings) Ltd · Premier Direct
· Barnitts Ltd · EFG Housewares · Q D Stores
· Barry’s Discounts · Harry Tuffins Ltd · Rayburn Trading
· Bewise · Hit & Run · Rockfield DIY
· Bitz · Home Direct · RSW International
· Brian Fords · Honey Tex · Superbuys
· Castle Hardware · Hootys · T J Morris
· Centre Point, · Ideal Shopping · Wheel House
· Cravenwood Ltd · J F P Wholesale · And list keeps going

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How do I become a customer?

We ask all our customers to complete our “New Customer Application” form. Once we have a copy of your completed application we apply for a credit account to our factoring company. Using the information provided and your business records it takes around 2-5 days to successfully open a credit account.

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What are your trade terms?

  • Once we have successfully opened an account for you, our standard trading terms are 30 Days Nett.

  • Whilst waiting for your account to be opened or if an account has been denied we request Payment in Advance (via BACS or other methods to provide cleared funds).

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How do I place an order?

Phone: You can call our sales team on 0208 691 8848. You will be guided through products and prices and expected delivery times.

Fax or Mail: You can fax us your order on 0208 691 8852. Once your order been processed and passed our accounts check we will fax you an acknowledgement .

Email: You can also email us your order to orders@homeaccessoriesltd.co.uk. An acknowledgement will sent back to you.

Visit: You are welcome to call and make an appointment to visit our London Showroom, where you can see the products and discuss your order in detail. Unfortunately our hectic schedules preclude visits without appointments.

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Can someone come and visit me?

Our agents / distributors are present throughout UK and we would be pleased to arrange a visit to your premises.

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Can I have samples before I order?

Of course you can but please note: samples will be charged at the prevailing wholesale list price.

Refunds will be issued for any samples returned in their original packing.

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What’s the minimum order value?

Our minimum order value within UK is £600 + vat. Orders below £600 + vat, will be subject to a £15 + vat per pallet delivery charge. Next day parcel service is available at £5.50 per Carton.

Our minimum order value for Ireland is £1,000 + vat. All orders to Ireland are subject to a delivery charge (currently 7% of invoice value).

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What is the delivery time once the order is processed?

Our standard delivery time is 5-7 days anywhere in UK or Ireland. Charges vary between UK and Ireland.

Next day service is also available at extra cost.

All our deliveries MUST be signed for. Due to the unpredictability of traffic we are unable to adhere to specific delivery times, and our failure to deliver on the agreed dates as a result of your absence will incur extra administration and delivery charges. It is your responsibility to check that your premises can physically accept our goods – if in doubt (or access is limited) please ask for packaged weights and dimensions.

There is a minimum* return fee of £10.00 per item if for any reason you decide to return the goods.

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Can you deliver next business day?

A Next Day business service is available on request. Parcels are charged at £5.50 per parcel. Pallets are charged £35 per pallet. This is a “best endeavours” service with delivery between 9:00 - 5:00pm Mon-Fri.

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How I should report Damages / Shortages from my order?

All Damages / Shortages in your delivery must be reported within 5 working days of the delivery date. We have to report all damages/shortages to our transport company to get any compensation. Any Damage / Shortage reported after 5 days will be charged at the full invoice price. Therefore it is your responsibility to make sure you check your deliveries as soon as possible to avoid any problems.

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